Global, multilingual coverage since 2013
OUTSOURCED CUSTOMER SUPPORT
For digital content, e-commerce, mobile services and other online businesses
First-class support agents
Our motivated agents are ready to help you succeed
Coverage in over 20 languages
Whatever your language needs, we have you covered
Available 365/24/7 worldwide
We adapt to your schedule, any days, any hours
All support channels offered
Email, phone, social media and chat, with live agents
Customer Service Automation
With technology, we can improve workflow and allow for scaling
Clear pricing and no hidden costs
Monthly base fee and affordable per contact pricing
TODAY'S REALITY
Hiring your own internal customer support team is no longer efficient. It’s an expensive, lengthy process and requires a significant amount of constant oversight.
Without the perfect team, your customer satisfaction will be negatively affected, adding more strain to your operations.
Let us be that perfect, experienced and affordable team. We’re already set up to IMPROVE your customer satisfaction and allow you to grow.
”We know how important your customers are to your business. That’s why we treat them like our own, allowing you to focus on more important matters. Fully committed to our personal approach, we look forward to building strong relationships with everyone we work with.”
WHAT YOU USE, WE USE
There’s no need for you to change your business operations. We can work with any system and software that you already use.
Examples: Your own Database, Zendesk, Gorgias, Freshdesk, Intercom, Dixa, Grasshopper, Amazon, Shopify, Ebay, Etsy, ShipStation, EasyShip, Shipmonk, Feedback Five, ClickBank and more!
With SOPs, open communication and constant evaluation by our managers, we ensure our team works to your standards and on your terms at all times.
EVERYTHING YOU NEED
– Full customization
– IVR settings with a VOIP line are included
– AI automation software integration
– Omni-channel customer service assistance
– Live operators working on your schedule
– Voicemail and callback services, including outside of operating hours
– Dedicated project managers that maintain a direct line of communication
– Extensive training of our operators about your company and customer base
– Reduced costs for you, without compromising quality and company image
– Issue reporting (technical, order-related, service bugs, etc.)
– SOP and customer support manual creation
– Motivated, dedicated agents excited to help your company succeed and grow!
CONSULTING SERVICES
If you run a small to medium size business and want to maximize the efficiency of your customer support operations, get in touch today for a free consultation. Our results-driven consulting services can do wonders for your bottom line!
WHAT OUR CLIENTS SAY
BIIRD
“We’ve been working together with Geocare for over 6 years across multiple brands, and they have always provided excellent support. They are not only fast learners, but also understand our needs, merging so perfectly with our team that the workflow is as smooth as it can be. They know how to take care of our customers, but also work in the best interest of our brand. They do not only work with us, but we can consider Georgiana and her team part of our work family.”
KOANNA
“Having the Geocare team in Customer Service has allowed me as a business owner to concentrate on needle moving activities knowing the customer service is in good hands. A Trustpilot rating of 4.8 is the proof of the pudding. Thanks Team Geocare.”
CFM MOBILE
“Working with Geocare is great – dealing with the team is a pleasure and rollouts to new geos are smooth. Our customers are also happy so it has been a win-win!”
UME LIMITED
“Geocare plays an essential role in providing assistance to our international customer base, covering multiple regions and languages. The reliable support has allowed Red27 to grow by focusing on its area of expertise, rest assured that GeoCare has customer satisfaction and retention as a priority. We have enjoyed a premium service for over six years with thanks to the GeoCare team and look forward to growing further together.”
RAVENOX USA
“Thank you again for everything you do. You and your team are a blessing!”
WISH USA
“One of our top performing email support agents. Such a valuable part of the team.”
PORTER & SAIL
“We appreciate the efficiency, accuracy, speed and attention to detail. We are really happy with the work!”
OUR EXPERTISE
Premium Mobile Services
Working for over ten years with the mobile entertainment industry, we offer multi-channel support in multiple languages across the globe. Our technology and dedicated agents can handle pre and post sale inquiries, billing, refunds technical issues and more so that your company can grow knowing that your end-users are well taken care of at all times.
Digital Content & E-Commerce
No matter what type of products you sell, we know the importance of providing timely, dedicated support. The aim is to create loyalty, enhance your image and improve your bottom line. Experienced in multiple niches and with all popular e-commerces platforms, tools and software, your customers will receive the professional support they deserve.
Apps
Quick and on brand responses, replying to your app reviews, active documentation of technical/feature requests and taking care of your valuable customers’ needs is vital to keeping your app’s ratings as high as possible. We know what it takes to keep users happy and to create the kind of loyalty that will help your company continue to grow.
Any Business
Whether your business is large, medium or in the initial stages of growth, Geocare makes sure that your customer experience stays on track at all times. Let us take the pressure off so that you can focus on other important aspects of your business, knowing that your customers are always in ideal and caring hands!
Geocare Support, LLC
7754 Okeechobee Blvd
#17893
West Palm Beach, FL
USA 33411
info@geocaresupport.com
Copyright © 2024 Geocare Support - All rights reserved
WHAT WE OFFER
Customized customer support options
Professional, reliable and affordable
Phone support
Access a digital switchboard with live operators ready for all incoming calls. Customised IVR settings with a VOIP line are included. Multilingual support, voicemail and callback services outside of operating hours are all available.
Email support
Quick, professional email support from knowledgeable operators that answer all customer queries and feedback within your specific time frame. Also available in multiple languages and on any schedule that fits your business needs.
Social media support
We reply to all incoming customer support inquiries via Facebook, Instagram and/or X, within your specific time frame and based on the business guidelines provided. Multilingual and technical support is also available.
Chat support
Live operator, real-time chat support can be set up on its own or in addition to any of our other services. Simply choose your schedule and our operators will be ready to offer immediate assistance via your preferred chat platform.
Admin support
We offer detailed reporting of any issues discovered by our team in the course of providing customer support. This may include technical issues, order-related issues, service bugs or other scenarios that you should know about.