Outsourced customer support - Geocare
Menu
Contact us
Outsourced customer support - Geocare
get nimbly

Global, multilingual coverage since 2013

OUTSOURCED CUSTOMER SUPPORT

For digital content, e-commerce, mobile services and other online businesses 

Lets Talk!

First-class support agents

Our motivated agents are ready to help you succeed

Coverage in over 20 languages

Whatever your language needs, we have you covered

Available 365/24/7 worldwide

We adapt to your schedule, any days, any hours

All support channels offered

Email, phone, social media and chat, with live agents

Customer Service Automation

With technology, we can improve workflow and allow for scaling

Clear pricing and no hidden costs

Monthly base fee and affordable per contact pricing

TODAY'S REALITY

Hiring your own internal customer support team is no longer efficient. It’s an expensive, lengthy process and requires a significant amount of constant oversight.

Without the perfect team, your customer satisfaction will be negatively affected, adding more strain to your operations.

Let us be that perfect, experienced and affordable team. We’re already set up to IMPROVE your customer satisfaction and allow you to grow.

”We know how important your customers are to your business. That’s why we treat them like our own, allowing you to focus on more important matters. Fully committed to our personal approach, we look forward to building strong relationships with everyone we work with.”

– Georgiana Bularca, CEO

WHAT YOU USE, WE USE

There’s no need for you to change your business operations. We can work with any system and software that you already use.

Examples: Your own Database, Zendesk, Gorgias, Freshdesk, Intercom, Dixa, Grasshopper, Amazon, Shopify, Ebay, Etsy, ShipStation, EasyShip, Shipmonk, Feedback Five, ClickBank and more!

With SOPs, open communication and constant evaluation by our managers, we ensure our team works to your standards and on your terms at all times.

GET IN TOUCH

EVERYTHING YOU NEED

– Full customization

– IVR settings with a VOIP line are included

– AI automation software integration

– Omni-channel customer service assistance

– Live operators working on your schedule

– Voicemail and callback services, including outside of operating hours

– Dedicated project managers that maintain a direct line of communication

– Extensive training of our operators about your company and customer base

– Reduced costs for you, without compromising quality and company image

– Issue reporting (technical, order-related, service bugs, etc.)

– SOP and customer support manual creation

– Motivated, dedicated agents excited to help your company succeed and grow!

CONSULTING SERVICES

If you run a small to medium size business and want to maximize the efficiency of your customer support operations, get in touch today for a free consultation. Our results-driven consulting services can do wonders for your bottom line!

GET IN TOUCH

WHAT OUR CLIENTS SAY

BIIRD

“We’ve been working together with Geocare for over 6 years across multiple brands, and they have always provided excellent support. They are not only fast learners, but also understand our needs, merging so perfectly with our team that the workflow is as smooth as it can be. They know how to take care of our customers, but also work in the best interest of our brand. They do not only work with us, but we can consider Georgiana and her team part of our work family.”  

KOANNA

“Having the Geocare team in Customer Service has allowed me as a business owner to concentrate on needle moving activities knowing the customer service is in good hands. A Trustpilot rating of 4.8 is the proof of the pudding. Thanks Team Geocare.”

CFM MOBILE

“Working with Geocare is great – dealing with the team is a pleasure and rollouts to new geos are smooth. Our customers are also happy so it has been a win-win!”

UME LIMITED

“Geocare plays an essential role in providing assistance to our international customer base, covering multiple regions and languages. The reliable support has allowed Red27 to grow by focusing on its area of expertise, rest assured that GeoCare has customer satisfaction and retention as a priority. We have enjoyed a premium service for over six years with thanks to the GeoCare team and look forward to growing further together.”

RAVENOX USA

“Thank you again for everything you do. You and your team are a blessing!”

WISH USA

“One of our top performing email support agents. Such a valuable part of the team.”

PORTER & SAIL

“We appreciate the efficiency, accuracy, speed and attention to detail. We are really happy with the work!”

OUR EXPERTISE

Premium Mobile Services

Working for over ten years with the mobile entertainment industry, we offer multi-channel support in multiple languages across the globe. Our technology and dedicated agents can handle pre and post sale inquiries, billing, refunds technical issues and more so that your company can grow knowing that your end-users are well taken care of at all times.

Learn more

Digital Content & E-Commerce

No matter what type of products you sell, we know the importance of providing timely, dedicated support. The aim is to create loyalty, enhance your image and improve your bottom line. Experienced in multiple niches and with all popular e-commerces platforms, tools and software, your customers will receive the professional support they deserve.

LEARN MORE

Apps

Quick and on brand responses, replying to your app reviews, active documentation of technical/feature requests and taking care of your valuable customers’ needs is vital to keeping your app’s ratings as high as possible. We know what it takes to keep users happy and to create the kind of loyalty that will help your company continue to grow.

LEARN MORE

Any Business

Whether your business is large, medium or in the initial stages of growth, Geocare makes sure that your customer experience stays on track at all times. Let us take the pressure off so that you can focus on other important aspects of your business, knowing that your customers are always in ideal and caring hands!

GET IN TOUCH

Geocare Support, LLC
7754 Okeechobee Blvd
#17893
West Palm Beach, FL
USA 33411

info@geocaresupport.com

Copyright © 2024 Geocare Support - All rights reserved

WHAT WE OFFER

Customized customer support options
Professional, reliable and affordable

Customer service solutions - phone support

Phone support

Access a digital switchboard with live operators ready for all incoming calls. Customised IVR settings with a VOIP line are included. Multilingual support, voicemail and callback services outside of operating hours are all available.

how it works
Customer care solutions - Email and chat

Email support

Quick, professional email support from knowledgeable operators that answer all customer queries and feedback within your specific time frame. Also available in multiple languages and on any schedule that fits your business needs.

how it works

Social media support

We reply to all incoming customer support inquiries via Facebook, Instagram and/or X, within your specific time frame and based on the business guidelines provided. Multilingual and technical support is also available.

use cases
Customer service solutions - chatsupport

Chat support

Live operator, real-time chat support can be set up on its own or in addition to any of our other services. Simply choose your schedule and our operators will be ready to offer immediate assistance via your preferred chat platform.

use cases
Customer service solutions - phone support

Admin support

We offer detailed reporting of any issues discovered by our team in the course of providing customer support. This may include technical issues, order-related issues, service bugs or other scenarios that you should know about.

how it works